Conflicts are inevitable. Everyone has had them and will probably have them in the future. This five-module training program presents tool and techniques so that participants can more confidently deal with conflict.
The program explores the definition of conflict and presents how conflict situations can have positive outcomes.
| Module 1 | Conflict Resolution - Introductory Principles |
|---|---|
| Unit 1 | Conflict Resolution - an introduction |
| Unit 2 | The skills of conflict resolution |
| Unit 3 | Session 1 notes |
| Unit 4 | Conflict Anatomy |
| Unit 5 | Session 2 notes |
| Unit 6 | The Language of conflict resolution |
| Module 2 | Conflict Resolution - How to |
| Unit 1 | Session 4 - How to apply the win-win tools |
| Unit 2 | Session 4: Living with an abundant mindset |
| Unit 3 | Session 5 - How to be a good listener |
| Unit 4 | Session 6 - How To Reconcile A Relationship |
| Unit 5 | Session 6 - discussion notes |
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