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Conflict Resolution (Imported)

Conflicts are inevitable. Everyone has had them and will probably have them in the future. This five-module training program presents tool and techniques so that participants can more confidently deal with conflict.
The program explores the definition of conflict and presents how conflict situations can have positive outcomes.

Module 1 Conflict Resolution - Introductory Principles
Unit 1 Conflict Resolution - an introduction
Unit 2 The skills of conflict resolution
Unit 3 Session 1 notes
Unit 4 Conflict Anatomy
Unit 5 Session 2 notes
Unit 6 The Language of conflict resolution
Module 2 Conflict Resolution - How to
Unit 1 Session 4 - How to apply the win-win tools
Unit 2 Session 4: Living with an abundant mindset
Unit 3 Session 5 - How to be a good listener
Unit 4 Session 6 - How To Reconcile A Relationship
Unit 5 Session 6 - discussion notes
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